Frequently Asked Questions
Delivery & Shipping
Do you deliver countrywide?
Yes! Intellitech delivers countrywide. We use motorbike riders within Mombasa Central Business District (CBD) and Wells Fargo Courier to deliver countrywide for your convenience.
How long does delivery take?
We deliver within 3 hours for orders within Mombasa and within 24 hours countrywide from the time you place your order.
Payment Methods
What payment methods do you accept?
Intellitech makes shopping online easy and convenient with multiple payment options:
- Cash on Delivery (within Mombasa Central Business District only)
- M-Pesa mobile payment
- Bank Transfer
Is it safe to shop at Intellitech?
Absolutely! Intellitech is safe, secure and guaranteed. It provides you with a convenient method of payment. Don't be worried about buying products at Intellitech. If you get any issues, contact Intellitech support.
Shopping Process
How do I place an order?
Shopping on Intellitech is easy! Once you have found the product you want to buy, just follow these simple steps:
- Click on "Add to Cart" to add the product to your cart
- Click on 'Cart' in the top right corner
- Click on the check-out option
- Enter your billing information
- Choose your preferred payment option
- Click on "Place Order" to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details.
Do I need an account to shop?
No, you don't need to have an account to shop with us. You just select your desired product and enter your billing details for the order to be processed.
Order Management
How can I track my order?
You can track the status of your order through your order number that is provided once you place an order.
Can I cancel my order?
Yes, cancelling your order can be done by contacting our customer service at Tel: (+254) 728-786014.
Returns & Exchanges
What is your return policy?
We accept returns on conditions of malfunction and items can be returned within 30 days from the day of delivery.
To process a return:
- Call our customer service at Tel: (+254) 728-786014 to log your return request
- Pack your product according to the return conditions
- If you requested a pickup, we will contact you to arrange a pickup time